Analytics

Turn Call Data Into Business Intelligence

Gain complete visibility into team performance, customer interactions, and operational efficiency with real-time dashboards, scheduled reporting, and advanced analytics.

TRUST

Built for Teams That Need Visibility

Telixica Analytics transforms your call data into meaningful business insight. Monitor live performance across users, teams, and call queues, uncover historical trends, and make smarter decisions with reporting built around your business.

Real-Time Monitoring

Track live performance across teams, queues, and users.

Historical Reporting

Identify trends, bottlenecks, and optimisation opportunities.

Custom Dashboards

Build analytics views tailored to your operation.

Scheduled Insights

Automate reporting directly to your inbox.

LIVE PERFORMANCE MONITORING

See Performance As It Happens

Monitor your business in real time with fully customisable live wallboards designed for operational visibility.

Track service levels, abandoned calls, queue performance, call volumes, active users, and response times—all from a single dashboard.

Whether you’re managing a busy sales team, customer service operation, or distributed workforce, instant visibility helps you act faster.

Pre-built dashboard templates for fast deployment
Multiple teams, queues, and users on one screen
Combine inbound + outbound metrics
Real-time SLA monitoring
Threshold alerts for service targets
Fully custom branding and display styling

ADVANCED REPORTING

Drill Into The Metrics That Matter

Move beyond generic call reporting with flexible analytics designed around your workflows.

Filter and segment data by:

individual users
departments
hunt groups
call direction
answer outcomes
time periods
occupancy levels

Whether you’re reviewing performance, measuring utilisation, or identifying missed opportunities, Telixica Analytics gives you the clarity to act.

Features

Powerful Reporting Features

Custom Data Sets

Choose from rich reporting metrics tailored to telecom performance.

Flexible Scheduling

Automate hourly, daily, weekly, monthly, or annual reporting.

CSV & PDF Exports

Download data for internal analysis or board reporting.

Email Delivery

Automatically send reports to stakeholders.

Occupancy Tracking

Understand team utilisation and productivity.

Trend Analysis

Spot recurring issues and identify improvement opportunities.

Deployment

Built For Operational Teams

Customer Service Teams

Monitor wait times, abandonment, and SLA adherence.

Sales Teams

Track outbound performance, answer rates, and productivity.

Management Teams

Gain high-level business visibility with executive dashboards.

Better Visibility Creates Better Decisions

From frontline operations to executive reporting, analytics helps businesses reduce missed calls, improve service levels, and increase team performance.